Exchange and Return Policy At Farina, we strive to ensure our customers are satisfied with the quality of the products we offer. Therefore, we provide a simplified exchange and return policy in adherence to the following terms: Exchange Policy:

• Products can be exchanged within 7 days from the date of purchase, provided that:
  • The product is in its original, unused condition.
  • All components, accessories, and the original purchase invoice are included.

Exchanges are only available in the following cases:

• There is a manufacturing defect in the product.
• The wrong product was received.

Return Policy:

• Products can only be returned if there is a clear manufacturing defect or if the product does not match the requested specifications.
• The returned product will be inspected to verify the defect, and once confirmed:
  • A refund will be issued using the original payment method within 15 business days.
  • Alternatively, the product can be replaced with a new one as per the customer’s preference.
• A return request must be submitted within one day of receiving the product.

How to Submit an Exchange or Return Request:

• Contact us by clicking here.
• Provide the order details, including the invoice number and a clear image of the product and any defect, if applicable.
• Your request will be reviewed and you will receive a response within [number of days] business days.

Additional Notes:

• We reserve the right to refuse any request that does not meet the above conditions.
• Returns or exchanges will not be accepted for any reason other than a product defect or incorrect order.